March 23. 2012. Two years to the day since Wells Fargo Home Mortgage (says it) logged in the first set of paperwork I sent requesting my mortgage loan be restructured.
Since then, I have sent paperwork 24 more times. I have discussed aspects of my finances, my personal life, my job and my home with somewhere around 70 complete strangers whose employer is part of a bizarre cohort that seems bent on swallowing up every home in this country.
These “professionals” have dissembled, obfuscated, misdirected, disinformed and outright lied. They have played silly sophomoric games designed by their supervisors to prevent people from winnowing their way through the requirements to qualify for a modified loan.
And they continue to play these games and generally jerk me around at every opportunity. Including today.
Seems the latest little strategy is just to randomly schedule a trustee’s sale of my home even though I am in a “trial modification” program during which I have been notified verbally and in writing that foreclosure actions will be suspended. I just happened a few weeks ago to look at a website that is an official source of foreclosure info. (at least in Arizona) and there was my name. With a foreclosure sale of my property scheduled before the end of my first (fully paid up) month in the “trial modification” program. WTF Wells Fargo?
I wrote a letter asking just that. No answer of course. And did they remove my property from the sales list in a timely manner? Well, I guess if you consider the Friday afternoon before a Monday morning sale to be timely. And if you consider “suspended foreclosure process” to mean they randomly scheduled another sale in 30 days.
Thanks for the big helping of BS you gave me to mark our two-year anniversary, Wells Fargo. May we not have any returns, happy or otherwise.
I can’t believe Wells Fargo is still pretending that it actually implemented its “single point of contact” program back in June 2010.
Wells Fargo Home Mortgage executives are still lying to Congress that WF borrowers seeking loan mods have had the luxury of working with just one person all this time. And it seems our elected officials are still buying the lies … or, rather, selling out to them.
“One important lesson we have learned is that the home preservation and foreclosure process is complex and intimidating and can be difficult for customers to fully understand. We needed to provide more consistent and predictable service to our customers so they can be realistic about their options. We had to improve communication. Understanding this, Wells Fargo adopted a Single Point of Contact model for customers who are pursuing a loan modification or working with us to sell their home and avoid foreclosure. Almost two years ago, in June 2010, we began assigning one home preservation specialist to work with a customer on a modification from beginning to end. The Single Point of Contact model has reaped significant benefits for our customers and Wells Fargo by building a one-to-one relationship with customers in default.”
Testimony of Joe Ohayon, Community Relations Manager
Wells Fargo Home Mortgage Servicing
before the Committee on Oversight and Government Reform,
U.S. House of Representatives
March 19, 201
I was assigned my first home preservation specialist in June 2010. Problem is, since then I’ve had a total of 16 “single” points of contact!
Yes, in my case, apparently “single” means “sixteen.” And that doesn’t count the dozens of customer service queue people I have talked with, along with the folks who answer the phone in what used to be simple the “Office of the President” but has been renamed the Office of Executive Complaints or some such. At one point, way last summer, I counted that I had taken notes on phone contacts with 55 different Wells Fargo employees. It has to be closer to 70 now.
Somebody please explain to Wells Fargo and its legislative lackeys that “single” generally refers to one (1).
Wells Fargo spokesman Jason Menke said there’s no problem with the bank’s paperwork process. “We do not have a system in place where one person signs the affidavits while others do the actual reviews,” he said. “We are satisfied that our foreclosure affidavit process is sound.”
“The affiants routinely signed and certified that they had personal knowledge of the contents of documents, including affidavits, without the benefit of supporting documentation and without reviewing the source documents referred to in the affidavits and verifying the accuracy of the foreclosure information stated in the affidavits. A number of affidavit signers admitted having signed up to 600 documents per day.”